ClickSend is a cloud-based service that lets you send and receive SMS, email and voice worldwide.

For the purposes of working inside a Flow XO flow, we'll be using ClickSend's SMS features as part of an automated sales and marketing flow.

You'll be able to trigger on: 

  • New SMS

And as an action you can:

  • Send an SMS

Connecting Your Account

The first time you use ClickSend in a flow, you'll be asked to connect your account.

Authorizing ClickSend is straightforward - inside ClickSend, go to 'Accounts' then click 'Add/Edit Subaccounts'. On the manage Subaccounts screen, copy your API key ready to paste into Flow XO:

Once your details have been accepted, you should see something like this:

You can now click 'Next' to continue configuring your flow. 

For the 'New SMS' trigger you'll need to set up a webhook, ignore the prompts onscreen and follow the next instructions. 

In ClickSend, you'll need to paste in the copied URL. Just Click on SMS > Settings> Inbound SMS Settings. Click Edit.

Paste the copied URL in the URL field onscreen. Then click the [Add Test reply] button to send a test.

After clicking [Add Test Reply], you can return to Flow XO and you’ll see that your webhook test from ClickSend has now been received:

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What values can I use in the ‘Sender ID’ field - and how does that affect replies?

ClickSend provide a fixed number to your account for free - you can send a message to your cell / mobile to get that number. If you want customers to send messages to you at any time without you sending one first then you need to get a dedicated number from ClickSend.

You have 3 options for the Sender ID:

  • A fixed number - replies by SMS will be forwarded to you by email from ClickSend also.
  • Your own mobile number - replies will be sent to you as an SMS to your own cell / mobile.
  • Your business name (Alpha Sender ID) - the receiver cannot reply.

Take note that you can only receive replies with the fixed number. You should contact ClickSend to configure any of these options.

Any question on using this service we haven't answered? Contact us!

Known Issues

We don't have any known issues at the moment - everything should work just fine :)

Let us know how we can improve Flow XO on our feedback site.

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