Word & Phrase Matching

For New Message triggers, words or phrases are matched using the following logic:

  • If an exact match for the the word or phrase (ignoring case and common punctuation) is found within the message that is sent to the bot, it's considered a match. For example, if the trigger matches on "cats" and the message is "i like cats", that is a match. Note that we're looking for a match on full words, not partial.
  • Otherwise, the word or full phrase is compared against the full message for approximate similarity. For example, if the trigger matches on "i like cats" and the message is "i like a cat", there's a match.

So it's usually better to provide several longer phrases if you need to match on more subtle variations of a theme, and use single words carefully for very broad (but greedy!) matching.

Let us know how we can improve Flow XO on our feedback site.

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