Zendesk

Zendesk is a cloud-based customer service platform, that includes ticketing, self-service options, and customer support features.

You can trigger your flow when the following things happen in Zendesk:

  • New Ticket
  • New Ticket Event
  • New User

And you can use the following actions as part of your Flow XO flow:

  •        Add, Update, Get and Delete a Ticket
  •        Add, Update, Get and Delete a User

Connecting Your Account

Zendesk is connected to Flow XO through using your API key and an email address associated with the account, plus your own subdomain:

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FAQ

How do I accurately use the 'views' feature of Zendesk to trigger my Flow XO flows?

You probably already have a number of views set up in your Zendesk account, You should make sure to use or set up a view in Zendesk that returns a set of tickets that represent the tickets that you'd like to trigger on in Flow XO. Then when you select the 'New Ticket' trigger, you'll be able to select the view - and only tickets that are filtered into this view will trigger your flow.

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Known Issues

  • It's important that you connect your Zendesk account with the email address of a Zendesk account administrator, who has all the relevant access permissions. You can authorize with different email addresses, but the the owner of the address must be a Zendesk administrator.

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