ClickSend is a cloud-based service that lets you send and receive SMS, email and voice worldwide.
For the purposes of working inside a Flow XO flow, we'll be using ClickSend's SMS features as part of an automated sales and marketing flow.
You'll be able to trigger on:
- New SMS
And as an action you can:
- Send an SMS
Connecting Your Account
The first time you use ClickSend in a flow, you'll be asked to connect your account.
Authorizing ClickSend is straightforward - inside ClickSend, go to 'Accounts' then click 'Add/Edit Subaccounts'. On the manage Subaccounts screen, copy your API key ready to paste into Flow XO:
Once your details have been accepted, you should see something like this:
You can now click 'Next' to continue configuring your flow.
For the 'New SMS' trigger you'll need to set up a webhook, ignore the prompts onscreen and follow the next instructions.
In ClickSend, you'll need to paste in the copied URL. Just Click on SMS > Settings> Inbound SMS Settings. Click Edit.
Paste the copied URL in the URL field onscreen. Then click the [Add Test reply] button to send a test.
After clicking [Add Test Reply], you can return to Flow XO and you’ll see that your webhook test from ClickSend has now been received:
What values can I use in the ‘Sender ID’ field - and how does that affect replies?
ClickSend provide a fixed number to your account for free - you can send a message to your cell / mobile to get that number. If you want customers to send messages to you at any time without you sending one first then you need to get a dedicated number from ClickSend.
You have 3 options for the Sender ID:
- A fixed number - replies by SMS will be forwarded to you by email from ClickSend also.
- Your own mobile number - replies will be sent to you as an SMS to your own cell / mobile.
- Your business name (Alpha Sender ID) - the receiver cannot reply.
Take note that you can only receive replies with the fixed number. You should
contact ClickSend to configure any of these options.
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